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Refund Policy

Refund and billing review guidance for MetisRouter prepaid balance, usage logs, and failed request investigation.

Last verified: 2026-06-05

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Billing review

MetisRouter support reviews billing questions using request IDs, model IDs, endpoints, timestamps, and Usage Logs.

  • Bring the request ID and expected behavior.
  • Do not retry ambiguous long-running requests before checking logs.
  • Contact [email protected] for account-specific billing review.

Prepaid balance

Published pricing and request reserves help users understand expected maximum exposure before a paid request runs.

  • Actual usage cost is deducted after the request finishes.
  • Unused reserve is released after settlement.
  • Commercial account questions go to [email protected].

FAQ

Where should support requests go?

Email [email protected] with request IDs and account context.

Where should high-volume usage requests go?

Email [email protected] for high-volume usage and commercial account questions.