Trust
MetisRouter Status
Status guidance for production users debugging API availability, provider responses, timeouts, and model routing issues.
Last verified: 2026-06-05
How to interpret API issues
When a request fails, compare the HTTP status, request ID, endpoint, and Usage Logs entry before retrying or escalating.
- A missing log usually means the request failed before routing.
- A logged upstream error can indicate provider-side failure or model-specific rejection.
- Keep timestamps and request IDs for support.
Escalation
Use support channels for production incidents and commercial contacts for high-volume planning.
- Support: [email protected]
- High-volume usage: [email protected]
- Include model ID, endpoint, region/client, timestamp, and observed error.
FAQ
Where should support requests go?
Email [email protected] with request IDs and account context.
Where should high-volume usage requests go?
Email [email protected] for high-volume usage and commercial account questions.